Shipments and returns

Your pack shipment

To reduce and prevent pick-up traffic, all freight companies are required to make an appointment 24 hours prior to arriving at our warehouse. All shipments are F.O.B. from our warehouse and or shipped Freight Collect. Oversized items, and items with glass, mirror or marble cannot be shipped via Parcel Service (i.e. UPS, FedEx, etc.).

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.