Our Policy regarding Defects/Missing Parts (Claims):
DISCLAIMER: IF YOU PURCHASED OUR FURNITURE FROM A RETAIL STORE/ONLINE VENDOR, PLEASE CONTACT THEIR CUSTOMER SERVICE NUMBER FOR A BETTER ASSISTING EXPERIENCE. UNFORTUNATELY, WE ARE UNABLE TO PROVIDE HELP WITHOUT ANY INFORMATION REGARDING YOUR ORDER.
-Also, we do not issue cash refunds (NO EXCEPTIONS). Instead, we offer refunds in the form of store credit.
SUBMITTING A REQUEST:
Claims for any defects must be made within 5 business days of the merchandise pick-up date while missing merchandise be reported on the day of pick-up. If for any reason you were unable to meet this deadline given reasonable circumstances, please include that information in your request. This claim can either be made through…
1.) Filling out and emailing this RMA Form to claims@bestmasterfurnitures.com
-In this email, we ask that our customers correctly fill out the form as well as send us 5-10 images of damaged merchandise accompanied with its original packaging.
2.) Directly contacting our business phone number (909)524-0889
-Be prepared to provide us with your invoice # as well as the date of pick-up.
EVALUATION OF YOUR REQUEST:
Once meeting the requirements in order to file a claim, please reserve us 1-2 business day to either accept or deny your request.
HANDLING THE UNDESIRED MERCHANDISE:
We require that our customers deliver the product to our warehouse in its original packaging. Best Master will not be held liable for any shipping costs of transportation services involved; we expect that our customers handle those fees themselves. We will not accept any merchandise that is assembled or was previously a displayed good in our showroom. We reserve the right to examine and inspect all defective or damaged goods before deciding to either issue credit, replace or repair the goods (at our option).
Lastly, we ask you to exercise common business courtesy and notify us of any issues so that we have the opportunity to address your concerns and amicably reach a solution.